A stolen package—now what?
Tip of the week...
▪ Look harder. Just because a package isn’t where you expected doesn’t mean it’s been pilfered. Drivers often hide parcels to protect them from thieves or bad weather, so check you r back porch, the bushes—even your grill. Sometimes, the tracking info will include a relevant note, such as “Left in garage.”
▪ Contact the seller. Amazon is quick to offer refunds and replacements, especially to regular customers. Other retailers might not, but their representatives can become advocates for you when you contact UPS or FedEx.
▪ Contact the delivery company. For starters, customer service can sometimes contact the driver to get details about the delivery. Delivery companies also often insure packages, so they can help you file a claim.
▪ Check your card. Credit card agreements cover many purchases, so if the seller won’t provide a replacement or refund, ask your card provider.