Man says his tweet about rude Southwest Airlines agent got his family kicked off of flight
A $50 travel voucher won't fix this mess: A Minneapolis man says he was kicked off a Southwest Airlines plane with his children after tweeting about a bad experience he had with a gate agent.
On Sunday, Duff Watson was headed back to Minneapolis from Denver with his two daughters, ages 9 and 6. Watson told ABC News that as an A-List member, he is given priority boarding with the airline. Every other flight his daughters have been able to board with him, Watson says, but on Sunday afternoon he was stopped by a gate agent who told him they were not permitted.
Watson felt she was being unnecessarily rude, and decided to complain to customer service. He asked for her last name, but she refused to share it. Watson says he "tweeted something like: 'Wow, rudest agent in Denver. Kimberly S, gate C39, not happy @SWA.'" The drama didn't stop once Watson was on board. His name was called over the intercom, and he was asked to get off the plane. The reason? The gate agent "said I was a safety threat," he says. "I was shocked. There was no use of profanity, there were no threats made." Watson said the agent also told him if he didn't delete the tweet, she would call the cops. As soon as he deleted it — with the agent watching — he was allowed to re-board with his crying daughters.
Subscribe to The Week
Escape your echo chamber. Get the facts behind the news, plus analysis from multiple perspectives.
Sign up for The Week's Free Newsletters
From our morning news briefing to a weekly Good News Newsletter, get the best of The Week delivered directly to your inbox.
From our morning news briefing to a weekly Good News Newsletter, get the best of The Week delivered directly to your inbox.
The airline confirmed that Watson was asked to leave the plane, and said the incident is under review. A representative also called Watson and told him A-list privileges can't be transferred to family members. Watson said he had always been loyal to Southwest but will never fly the airline again, and plans on donating a $50 voucher he was sent as a "goodwill gesture" to a charity.
Create an account with the same email registered to your subscription to unlock access.
Sign up for Today's Best Articles in your inbox
A free daily email with the biggest news stories of the day – and the best features from TheWeek.com
Catherine Garcia is night editor for TheWeek.com. Her writing and reporting has appeared in Entertainment Weekly and EW.com, The New York Times, The Book of Jezebel, and other publications. A Southern California native, Catherine is a graduate of the University of Redlands and the Columbia University Graduate School of Journalism.
-
'A speaker courageous enough to stand up to the extremists in his own party'
Instant Opinion Opinion, comment and editorials of the day
By Harold Maass, The Week US Published
-
How could the Supreme Court's Fischer v. US case impact the other Jan 6. trials including Trump's?
Today's Big Question A former Pennsylvania cop might hold the key to a major upheaval in how the courts treat the Capitol riot — and its alleged instigator
By Rafi Schwartz, The Week US Published
-
Today's political cartoons - April 18, 2024
Cartoons Thursday's cartoons - impeachment Peanuts, record-breaking temperatures, and more
By The Week US Published
-
Mark Menzies: Tories investigate MP after 'bad people' cash claims
Speed Read Fylde MP will sit as an independent while party looks into allegations he misused campaign funds on medical expenses and blackmail pay-out
By Arion McNicoll, The Week UK Published
-
Why Johnson won't just pass Ukraine aid
Speed Read The House Speaker could have sent $60 billion in military aid to Ukraine — but it would have split his caucus
By Peter Weber, The Week US Published
-
Sudan on brink of collapse after a year of war
Speed Read 18 million people face famine as the country continues its bloody downward spiral
By Peter Weber, The Week US Published
-
Trump's first criminal trial starts with jury picks
Speed Read The former president faces charges related to hush money payments made to adult film star Stormy Daniels
By Peter Weber, The Week US Published
-
How will Israel respond to Iran's direct attack?
Speed Read Iran’s weekend attack on Israel could escalate into a wider Middle East war
By Peter Weber, The Week US Published
-
US, Israel brace for Iran retaliatory strikes
Speed Read An Iranian attack on Israel is believed to be imminent
By Peter Weber, The Week US Published
-
Congress honors real-life Rosie the Riveters
Speed Read These American women reshaped the work force during World War II
By Peter Weber, The Week US Published
-
Outgunned Ukraine could fall, US general warns
Speed Read Without more US aid, Ukraine is at risk of losing the war
By Peter Weber, The Week US Published