- survey says March 25
It's not exactly a surprise that Comcast and Time Warner Cable rank poorly in terms of customer satisfaction, but maybe this survey will help you find solace next time you're sitting on hold for an hour. Consumers Union, an organization that is trying to block the two companies' mega-merger, released a survey today revealing that the top two largest cable companies need to work on their people skills.
Consumers Union, the parent company of Consumer Reports magazine, ranked 17 cable companies for overall customer satisfaction, and both cable giants both fared dismally: Comcast landed at 15th place, while Time Warner Cable came in at 16th place. They both received a failing score of a 58 out of 100. A Comcast spokesperson admitted to Variety that the company still has areas where improvement is needed, but added that "these stats show that our continued investments to transform the customer experience are having an impact and we are making progress."
It's unclear if one of those investments is hiking your monthly bill.- - Jordan Valinsky
THE WEEK'S AUDIOPHILE PODCASTS: LISTEN SMARTER
- Syrian women know how to defeat ISIS
- Will Kobani be ISIS's Waterloo?
- The one thing the New Atheists get right about religion
- The U.S. Marines are developing laser weapons. Here's why.
- 3 horrific inaccuracies in Homeland's depiction of Islamabad
- How to be the most productive person in your office — and still get home by 5:30 p.m.
- 10 things you need to know today: October 21, 2014
- 43 TV shows to watch in 2014
- Gamergate has backfired spectacularly on its nincompoop perpetrators
- Paul Krugman, Amazon, and the left's backwards view of book-industry titans
Subscribe to the Week