The insurance industry was rattled last week by the assassination of UnitedHealthcare CEO Brian Thompson in Manhattan, prompting a wider conversation about health insurance in America. In the wake of Thompson's killing, widespread anger has been brewing, not directed toward the suspected shooter, Luigi Mangione, but rather at Thompson and his company.
What did the commentators say? While all insurance companies face criticism, the "shocking shooting has put new focus on the firm, its reputation and history," said Jeremy Olson at The Minnesota Star Tribune. Between the "condemnation of violence and dark humor, celebratory memes and outright violent rhetoric, comments on social media highlight the deep and often unpleasant connection Americans" have with the health system, Jessica Glenza said at The Guardian. The incident has "prompted patients and family members to weigh in publicly, sharing wrenching horror stories of insurance claim reimbursement stagnation and denials," said The New York Times.
Insurance executives are aware that their "practices are creating a lot of friction, and we are more than happy to work through those points of abrasion, but we can't do that if people are fearing for their lives," Laura Minzer, the CEO of the Illinois Life & Health Insurance Council, said to Crain's Chicago Business. But "maybe out of this tragedy, comes an opportunity to have a more honest conversation about where the points of concern are."
What next? The attack "could cause companies in the sector to make some changes," Ron Culp, a DePaul University public relations consultant, said to Crain's. Insurance companies "having to make sometimes life-or-death decisions will need to rethink how they communicate with customers," and "empathy and potential alternative solutions will play greater roles."
The apparent indifference around Thompson's killing may be part of a trend that's here to stay. Many comments online "in support of the suspect have been tinged with class rage and anti-corporate venom," said The Wall Street Journal.
While this type of class anger is not new, the "current outpouring is on a grander scale and fueled by social media." To some, the shooting appears to be an "expression of the same broad-based populist eruption that has shaken American life in recent years." |