Aerospace: Boeing knew of 737 Max flaw
Boeing admitted this week that it had known since 2017 that a cockpit safety alert on its 737 Max didn’t work because of a “software error,” said Andy Pasztor in The Wall Street Journal. The warning light was intended to serve as an extra safeguard in case of a sensor malfunction of the kind linked to two fatal crashes involving Max jets in October and March. While “it isn’t clear if functioning alerts” could have prevented the crashes, which together killed 346 people, Boeing didn’t disclose the software error for six weeks after the second Max incident, leaving the public and regulators in the dark.
Business schools can add Boeing as a textbook case of how not to handle a crisis, said David Fickling in Bloomberg.com. “Let’s go through the litany of errors”: The company introduced a new automated feature that relied on input from sensors, “failed to inform pilots properly about the new feature,” and then botched the alert that warned pilots about faults in those sensors. “It’s a mess,” and Boeing’s main defense has become “quibbling over the meaning of the term ‘safety feature.’” Unfortunately, we’re still getting incomplete details of what happened, and that “can make the difference between life and death.” ■