AI is so over: This is artificial empathy

Your local call center may know more about you than your therapist

Man on phone
(Image credit: (Thinkstock))

Are you the kind of person who prefers to be chatty on customer service calls, or do you like to get right to the point? Do you prefer to be led through an explanation every step of the way, or do you prefer that the person on the other end just shut up and "do what they need to do"? Do you prefer person-centered explanations, or technical explanations? Are you outgoing, or are you shy?

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