Be aware. Anger is relatively easy to recognize in others, but many people can’t sense their own heated emotions. If that sounds all too familiar, the first step is to “notice and admit that you are angry.” Then figure out what made you upset and try to “choose a different approach” than rage.
Delay your reaction. Stave off anger as long as possible by shutting out “the internal chatter of blame on yourself or the other person” in the conflict. Take time out for a brisk walk outside the office. You are likely to act more rationally when you return.
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