Act fast. As soon as you realize you’re at fault, step forward to say so. Otherwise, “before you know it, you’re apologizing for the tardiness of the apology.”
Face your mistakes. If you’re feeling guilty, “the least you can do is say so in person.” Apologizing face-to-face rather than through e-mail shows sincerity. But if confrontation really frightens you, “putting an apology on paper lends more weight.”
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