Best Business Commentary

“Toys are flying off the shelves this holiday season, but it’s not because shoppers are grabbing them up,” says Kelli B. Grant in SmartMoney.com. “This ‘Keystone CFO’ routine has got to stop,” says David Weidner in MarketWatch.

What to do with a recalled toy

“Toys are flying off the shelves this holiday season, but it’s not because shoppers are grabbing them up,” says Kelli B. Grant in SmartMoney.com. So what do you do if a toy you bought could be one of the 20 million Chinese-made toys pulled in 60 separate recalls this year? First, check the Consumer Product Safety Commission’s Web database to see if the toy is on the list, and if so, what the negotiated terms of the recall are. “Reputable manufacturers” cover all recall costs. Still, it is easier to deal with the store where you bought the toy than with the manufacturer. And if you get offered a replacement, “take a pass” and ask for a refund.

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