Workplace

Don’t touch that e-mail

Subscribe to The Week

Escape your echo chamber. Get the facts behind the news, plus analysis from multiple perspectives.

SUBSCRIBE & SAVE
https://cdn.mos.cms.futurecdn.net/flexiimages/jacafc5zvs1692883516.jpg

Sign up for The Week's Free Newsletters

From our morning news briefing to a weekly Good News Newsletter, get the best of The Week delivered directly to your inbox.

From our morning news briefing to a weekly Good News Newsletter, get the best of The Week delivered directly to your inbox.

Sign up

The advantages of a conversation over e-mail are clearly greatest when trouble is at hand, said Daniel Goleman in The New York Times. “But there are ways in which e-mail may subtly encourage such trouble in the first place.” Researchers in the emerging field of social neuroscience say there’s a “design flaw” in the way our brains interact with computer screens. “We tend to misinterpret positive e-mail messages as more neutral, and neutral ones as more negative, than the sender intended.” Conflict is more likely to arise and jokes somehow don’t seem as funny—even with those cute little smiley faces.