Making money: Handling a dispute with your bank, and more

3 top pieces of financial advice — from taxes for the self-employed to bequeathing loyalty points

Yelling on the phone
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Conflict resolution 101

"Disputes with your bank are bound to trigger strong emotions," said Daniel Bortz at US News. But before you blow up, think about the smartest approach. You'll "have a greater chance of success" by minding your manners with customer-service representatives. If you don't have the patience to wait on hold, call during off-peak hours — Tuesdays and Wednesdays between 1 p.m. and 4 p.m. While a phone call is fast, direct, and better for complex issues, give tweeting a try too; "it's public, which means the bank will likely work quickly to remedy the situation." And be organized — keep copies of receipts and statements, and take notes on whom you speak with and when. "Keeping track of the communication is something we should be doing with any type of dispute," said Greg McBride, a financial analyst at Bankrate.com.

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Sergio Hernandez is business editor of The Week's print edition. He has previously worked for The DailyProPublica, the Village Voice, and Gawker.