What the new Consumer Duty rules mean for your finances

The City watchdog has issued new regulations to ensure customers are treated better by financial services businesses

Woman holding laptop upset on the phone
The new rules, which apply from 31 July, are intended to ensure ‘good outcomes’ for customers
(Image credit: 10’000 Hours/Getty Images)

New regulations coming into force at the end of July should signal good news for customers of banks and other financial services firms.

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Marc Shoffman is an NCTJ-qualified award-winning freelance journalist, specialising in business, property and personal finance. He has a BA in multimedia journalism from Bournemouth University and a master’s in financial journalism from City University, London. His career began at FT Business trade publication Financial Adviser, during the 2008 banking crash. In 2013, he moved to MailOnline’s personal finance section This is Money, where he covered topics ranging from mortgages and pensions to investments and even a bit of Bitcoin. Since going freelance in 2016, his work has appeared in MoneyWeek, The Times, The Mail on Sunday and on the i news site.