The Social Security Administration has spent nearly $300 million over the course of six years on a new computer system to process 11 million Americans' disability claims. Now, a new report commissioned by the federal agency indicates that the system still doesn't work at all. After repeated delays, it is unknown when it will be complete, who is responsible for delivering the finished product, or what the final bill will be. A group of House Republicans blasted the failure in a letter Wednesday, calling the project an "IT boondoggle."
In spite of these major uncertainties, former Social Security assistant deputy commissioner Terrie Gruber, who has been appointed to review the project, took an optimistic perspective, saying, "We are absolutely committed to deliver this initiative and by implementing the recommendations we obtained independently, we think we have a very good prospect on doing just that."
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