Only Comcast could manage to fare more poorly in a consumer satisfaction survey than the federal government.
A report released Tuesday by the American Customer Satisfaction Index found that Americans are more dissatisfied with the federal government and the services it provides than ever. While the average industry rating in the report is 75 percent satisfaction, the government as a whole received 64 percent approval. Some federal departments ranked as low as the upper 50s, and none — not even the comparatively highly rated Defense Department — managed to rank high enough to be average.
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