Schools and companies are teaching Gen Z how to talk on the phone in a bid to help young people who lack the confidence to make professional calls. Telephobia, an anxiety around making and receiving phone calls, appears to be a growing problem, with research by comparison site Uswitch suggesting that a quarter of people aged 18 to 34 never pick up.
'Alarming etiquette' Some schools offered phone coaching ahead of A-level results day last month, in case students were "forced" to speak to university admissions officers after failing to get their predicted grades, said The Independent. And the Daily Mail reported in March that Gen Z staff at a leading UK finance firm were being "trained to speak over the phone" because "young workers are too scared to talk on their devices".
The problem stems from a fear of the unknown, said Liz Baxter, a careers advisor at Nottingham College, on CNBC. When their phone rings, young people think: "I don't know who's on the end of it. I don't know how to deal with it."
In a viral tweet last month, a recruiter said that when she calls young applicants at an agreed time, they often wait for her to speak first, instead of saying "hello". Replies to her tweet suggested that many others had experienced this "alarming etiquette", said Business Insider.
'Personal space' It's not just the younger generation dodging calls who have "killed the phone call", said The Independent. "I would never call a person randomly out of the blue, just like I wouldn't knock on their front door unannounced," a 47-year-old woman told the paper. "It's just not respectful of their personal space or time."
Up to 63% of UK adults have experienced phone fear, according to a 2020 study by cloud-based contact agency Natterbox, and 26% said they would only make a call in an emergency. Another survey, last May by the Buffalo Trace Distillery, found that a third of British adults "panic" when their phone rings unexpectedly.
Phone training could be a "sensible way" to deal with this "growing trend", said HuffPost. And "honestly", most of us could do with a "refresher on how to talk to one another a little better".
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