What happened? Summer travellers are bracing for days of disruption after a radar failure at the Swanwick air traffic control centre caused widespread disruption to flights yesterday, grounding planes at major airports including Heathrow, Gatwick, Manchester and Edinburgh. Although the issue was resolved within 20 minutes, the outage – occurring during the peak holiday season – triggered more than 150 flight cancellations and numerous diversions, with the knock-on effects expected to last for days. Flights bound for the UK were held or rerouted, and passengers were stranded across the country and at European airports.
Who said what? Air traffic control provider Nats (National Air Traffic Services) said the failure was "radar related" and not linked to cyber activity, although it has not ruled out hostile interference. It apologised and confirmed that the system was restored. Transport Secretary Heidi Alexander said continued disruption was expected and urged passengers to check with their airlines.
Travellers were "held on planes on the tarmac with no news of when their flight might take off, or even after landing", said The Independent. Affected customers are "unlikely to be eligible for compensation", said The Telegraph, because the incident was "out of the control of airlines, that would otherwise pay".
What next? The Department for Transport is working with Nats to investigate the cause and review system resilience. While some airports expect normal operations to resume today, airlines are warning customers to expect ongoing delays as they work through the backlog. |