Is J.C. Penney's new look a failure?

The man who redefined Apple's retail space is attempting a total overhaul of the J.C. Penney brand — but analysts and investors aren't convinced

A Liz Claiborne shop, part of the J.C. Penney overhaul that creates many smaller stores within the larger department store.
(Image credit: Shannon Faulk/Getty Images)

Over the past year, J.C. Penney has embarked on a grand mission to boost its lagging sales and redefine its dated brand — but its first major bid to be the next great American retail space is facing a setback. Last weekend, investors reacted to a sneak preview of J.C. Penney's new look with disappointment, sending the retail chain's shares tumbling and sparking concern about its long-term sustainability. The "new J.C. Penney" is spearheaded by Ron Johnson, the brain behind Apple's wildly successful retail makeover in 2001. Under Johnson's guidance, J.C. Penney will embrace a "stores-in-a-store" model that will see brands setting up mini-stores on J.C. Penney's floors. Though responses to Johnson's model have been generally positive, there are many who doubt that he can achieve the total brand makeover he's attempting, which aims to attract younger, higher-income shoppers. After all the hype, does the new J.C. Penney stand a chance?

Johnson's plan is dead in the water: After plenty of hype, the sneak peek of J.C. Penney's new look "failed to inspire confidence" in Johnson's grand vision for the chain, says Sapna Maheshwari at Businessweek. Johnson's model store was impressive-looking, but it's just one store; the real challenge will be "to replicate it in 700 stores" across the country, and even then, it's not clear that sales will improve. The consensus among the analysts who got a taste of the new J.C. Penney was mixed at best, and it will be an uphill battle back to profitability, with plenty of pitfalls along the way.

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