The week's smartest takes on Amazon's crushing work culture
Everything you need to know, in four paragraphs
The smartest insight and analysis, from all perspectives, rounded up from around the web:
Amazon "is conducting a little-known experiment in how far it can push white-collar workers," said Jodi Kantor and David Streitfeld in The New York Times. Interviews with more than 100 current and former Amazonians — as employees refer to themselves — reveal a punishing workplace culture at the retailer's Seattle headquarters. Underperformers are nixed in annual cullings described as "purposeful Darwinism." Employees are instructed to "rip into colleagues' ideas," both in person and behind their backs, by anonymously complaining to co-workers' bosses. Eighty-hour workweeks are the norm, and no excuses are tolerated for poor performance. A woman who had thyroid cancer was given a low performance rating on her return and told by a manager that while she was out, "her peers were accomplishing a great deal." Breakdowns are common. "Nearly every person I worked with," said a former Amazonian, "I saw cry at their desk." Attrition is high — the median employee tenure is only one year, "among the briefest in the Fortune 500."
This Hunger Games–like workplace is a product of our modern "cult of efficiency," said Jedediah Purdy at The Huffington Post. Amazon believes that an engineer who occasionally goes home at 6 p.m. to put the kids to bed, or takes time off to recover from a serious illness, might also leave "that buggy interface in place an extra week." The smooth running of the Amazon machine must come before the needs of its human employees. I love the convenience of buying stuff on my laptop, but it might be time to boycott Amazon, said Stuart Heritage in The Guardian. "A company that doesn’t respect its own workers doesn’t deserve my money."
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For some employees, Amazon "is probably a cruel place," said Mathew Ingram at Fortune. But many Amazonians I've talked to relish this challenging environment because it pushes them to do great work for a company they believe "is doing something worthwhile, perhaps even revolutionary." That’s why Amazon CEO Jeff Bezos said in a company-wide memo that he didn’t recognize the "soulless, dystopian workplace" described in the Times' story. And Amazon is hardly the first tech giant to drive its employees hard. Apple co-founder Steve Jobs routinely berated employees over poor work. But Amazon is singled out for criticism because it is "just a retailer, not a company like Apple that is making magical products to improve people's lives or fill them with joy."
Everyone is missing the point about Amazon's "culture of relentlessness," said Matthew Yglesias at Vox. Amazon can't afford to be kind to workers, because its focus on achieving growth through low pricing means it makes almost no profit. Wall Street doesn't mind less profit now in return for more later — once Amazon totally dominates the retail sector — but it will not tolerate "less profit now in pursuit of being a nice boss." If you want to feel sorry for someone, pity the blue-collar workers toiling in Amazon's warehouses. "The working conditions are bad. The pay is bad. The prestige is low." Amazon's high-paid managers will probably be fine, and don't forget, they can always walk away.
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