What compensation can you claim from British Airways?

Airline caused consternation among insurers by telling passengers to claim on their own policies first

British Airways

Last month a computer outage on British Airways systems caused chaos for 75,000 passengers who found themselves stranded or arriving days late for their holidays.

BA has been criticised for an inadequate response and some passengers are considering a class action suit against the airline. So, what are BA doing, and what are your rights when you are met with air travel chaos?

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