Yahoo’s mail failure
It’s been a bad few weeks for Yahoo, said Violet Blue in ZDNet.com. “Despite promising to restore Yahoo Mail service to its customers,” the company was unable for several days last week to end a stubborn outage, in an embarrassing culmination of delivery failures that go back to at least Nov. 25. The service problems, which were “not openly acknowledged by Yahoo” until last week, have affected at least 1 million users, who faced both undelivered emails and problems logging in to their inboxes. The company initially tried to downplay the problem, locking down threads on the site’s support and feedback pages that mentioned or complained about Yahoo Mail’s recent service problems. But by week’s end its tack changed. “This has been a very frustrating week for our users,” CEO Marissa Mayer said, “and we are very sorry.”
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