Book of the week: The Everything Store: Jeff Bezos and the Age of Amazon by Brad Stone

Bloomberg Businessweek reporter Brad Stone's “consistently engaging” account makes clear how Jeff Bezos turned Amazon into such a success.

(Little, Brown, $28)

Jeff Bezos “clearly isn’t a joy to work for,” said Bethany McLean in The Washington Post. The 49-year-old founder and CEO of Amazon explicitly encourages contentiousness at the Seattle-based online retailer and technology firm, and he has long thought nothing of hurling insults at subordinates. The “astonishingly high” turnover rate among Amazon executives can probably be partially explained by Bezos’s penchant for firebombing meetings with one-liners like “Why are you ruining my life?” But don’t expect author Brad Stone to give America’s 12th-richest man a hard time about such behavior, said Jay Greene in The Seattle Times. Though the veteran Bloomberg Businessweek reporter rolls out plenty of unflattering anecdotes in this “deftly written” work, he “seems to accept that the harsh tactics were a prerequisite for creating one of the dominant Web giants of the era.”

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But Bezos’s success “invites a huge question, one that is not sufficiently addressed in The Everything Store,” said Andrew Leonard in Salon.com. “What is the long-term impact of Amazon on us?” The company’s relentless focus on price and convenience has been a boon for customers, but not necessarily for workers, the publishing industry, or states that depend on retail taxes. Even though it might be too early for anyone to sum up how Amazon has and will change society, “I’d like a book called The Everything Store to push a little harder on posing the question.”