10 tips for avoiding the tyranny of email

In the past, only a few professions — doctors, plumbers perhaps, emergency service technicians, prime ministers — required this kind of state of being constantly on call. Now, almost all of us live this way. Everything must be attended to — and if it isn't, chances are another email will appear in a few hours asking if indeed the first message was received at all. [The Tyranny of Email]

Working at the speed of email is like trying to gain a topographic understanding of our daily landscape from a speeding train — and the consequences for us as workers are profound. Interrupted every thirty seconds or so, our attention spans are fractured into a thousand tiny fragments. The mind is denied the experience of deep flow, when creative ideas flourish and complicated thinking occurs. We become task-oriented, tetchy, terrible at listening as we try to keep up with the computer. The email inbox turns our mental to-do list into a palimpsest — there's always something new and even more urgent erasing what we originally thought was the day's priority. Incoming mail arrives on several different channels — via email, Facebook, Twitter, instant message — and in this era of backup we're sure that we should keep records of our participation in all these conversations. The result is that at the end of the day we have a few hundred or even a few thousand emails still sitting in our inbox. [The Tyranny of Email]

"This means that rather than reward an action every time it is performed, you reward it sometimes, but not in a predictable way. So with email, usually when I check it there is nothing interesting, but every so often there's something wonderful — an invite out, or maybe some juicy gossip — and I get a reward." [The Tyranny of Email]

Spending our days communicating through this medium, which by virtue of its sheer volume forces us to talk in short bursts, we are slowly eroding our ability to explain — in a careful, complex way — why it is so wrong for us and to complain, resist, or redesign our workdays so that they are manageable. [The Tyranny of Email]

When you arrive at work and there are twenty emails in your inbox, the weight of that queue is clear: everyone is waiting for you.

So you clear and clear and clear, only to learn that the faster you reply, the faster the replies come boomeranging back to you — thanks, follow-ups, additional requests, and that one-line sinker, "How are you doing these days?" It shouldn't be such a burden to be asked your state of mind. In the workplace, however, where the sheer volume of correspondence can feel as if it has been designed on the high to enforce a kind of task-oriented tunnel vision, such a question is either a trapdoor or an escape hatch. [The Tyranny of Email]

We live in a culture in which doing everything all at once is admired and encouraged — have our spreadsheet open while we check email, chin on the phone into our shoulder, and accept notes from a passing office messenger. Our desk is Grand Central and we are the conductor, and it feels good. Why? If we're this busy, clearly we're needed; we have a purpose. We are essential. The internet and email have certainly created a "desire to be in the know, to not be left out, that ends up taking up a lot of our time" — at the expense of getting things done, said Mark Ellwood, the president of Pace Productivity, which studies how employees spend their time. [The Tyranny of Email]

At the most basic level, the mental balancing acts that it requires — the constant switching and pivoting — energize regions of the brain that specialize in visual processing and physical coordination and simultaneously appear to shortchange some of the higher areas related to memory and learning. We concentrate on the act of concentration at the expense of whatever it is that we're supposed to be concentrating on.

What does this mean in practice? Consider a recent experiment at UCLA, where researchers asked a group of 20-somethings to sort index cards in two trials, once in silence and once while simultaneously listening for specific tones in a series of randomly presented sounds. The subjects' brains coped with the additional task by shifting responsibility from the hippocampus — which stores and recalls information — to the striatum, which takes care of rote, repetitive activities. Thanks to this switch, the subjects managed to sort the cards just as well with the musical distraction — but they had a much harder time remembering what, exactly, they'd been sorting once the experiment was over.

Even worse, certain studies find that multitasking boosts the level of stress related hormones such as cortisol and adrenaline and wears down our systems through biochemical friction, prematurely aging us. In the short term, the confusion, fatigue, and chaos merely hamper our ability to focus and analyze, but in the long term, they may cause it to atrophy. [The Autumn of the Multitaskers]

We like to think we are in control of our environment, that we act upon it and shape it to our needs. It works both ways, though; changes we make to the world can have unseen ramifications that impact our ability to live in it. [The Tyranny of Email]

My mind would get caught up in the narrative or the turns of the argument, and I'd spend hours strolling through long stretches of prose. That's rarely the case anymore. Now my concentration often starts to drift after two or three pages. I get fidgety, lose the thread, begin looking for something else to do. I feel as if I'm always dragging my wayward brain back to the text. The deep reading that used to come naturally has become a struggle. [Is Google Making Us Stupid?]

In today's world we have come to neglect the habit of writing because so many other media of communication have taken its place. Telephones and tape recorders, computers and fax machines are more efficient in conveying news. If the only point to writing were to transmit information, then it would deserve to become obsolete. But the point of writing is to create information, not simply to pass it along. In the past, educated persons used journals and personal correspondence to put their experiences into words, which allowed them to reflect on what had happened during the day. The prodigiously detailed letters so many Victorians wrote are an example of how people created patterns of order out of the mainly random events impinging on their consciousness. The kind of material we write in diaries and letters does not exist before it is written down.

It is the slow, organically growing process of thought involved in writing that lets the ideas emerge in the first place. [Flow: The Psychology of Optimal Experience]

Multitasking may not be perfect, but it can push the brain to add new capacity; the problem, however, remains that the small gains in capacity are continuously, rapidly, outstripped by the speeding up and growing volume of incoming demand on our attention. [The Tyranny of Email]

It is clear that users are not reading online in the traditional sense; indeed there are signs that new forms of "reading" are emerging as users "power browse" horizontally through titles, contents pages and abstracts going for quick wins. It almost seems that they go online to avoid reading in the traditional sense. [Is Google Making Us Stupid?]

These skills are important because they enable employees to step back from an atmosphere of frenzy and make sense in a busy, nearly chaotic environment. If all companies want, though, is worker bees who will simply type till they drop and badger one another into a state of overload, a new generation of inveterate multitaskaholics might be just what they get. If that's the case, workplace productivity isn't the only thing that will suffer. [The Tyranny of Email]

The most important thing you can do to improve the state of your inbox, free up your attention span, and break free of the tyranny of email is not to send an email. As most people now know, email only creates more email, so by stepping away from the messaging treadmill, even if for a moment every day, you instantly dial down the speed of the email messagopolis. [The Tyranny of Email]

… Not checking your email first thing will also reinforce a boundary between your work and your private life, which is essential if you want to be fully present in either place. If you check your email before getting to work, you will probably begin to worry about work matters before you actually get there. Checking your e-mail first thing at home doesn't give you a jump on the workday; it just extends it. Sending email before and after office hours has a compounded effect, since it creates an environment in which workers are tacitly expected to check their email at the same time and squeeze more work out of their tired bodies. [The Tyranny of Email]

… Checking your email twice a day will … allow you to set the agenda for your day, which is essential if you want to stay on task and get things done in a climate of constant communication. [The Tyranny of Email]

This seems like a pretty basic rule, but a great deal of email is generated by people replying without having properly read initial messages. [The Tyranny of Email]

As much as you can, take control over your office space by setting aside part of your desk for work that isn't done on the computer. Imagine it as your thinking area, where you can read or take notes or doodle as you work out a problem. [The Tyranny of Email]