This app wants to be a Genius Bar for your whole life

From The Idea Factory, our special report on innovation

Got a problem?
(Image credit: JEFF PACHOUD/AFP/Getty Images)

When something you own malfunctions, whether it's your smartphone or your microwave or your car, you really only have two options: Call tech support (if it exists for your particular product) and sit on hold forever, or pay a professional repairman a wad of cash to diagnose the problem and maybe fix it. If you're lucky, maybe you've got a third option in a tech-savvy friend or a car enthusiast for a father you can call, but otherwise, you're kind of stranded.

That's where a new tool called 6ya comes in. It's an app-centric concierge repair service that wants to be "a Genius Bar for your entire life."

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Jessica Hullinger

Jessica Hullinger is a writer and former deputy editor of The Week Digital. Originally from the American Midwest, she completed a degree in journalism at Indiana University Bloomington before relocating to New York City, where she pursued a career in media. After joining The Week as an intern in 2010, she served as the title’s audience development manager, senior editor and deputy editor, as well as a regular guest on “The Week Unwrapped” podcast. Her writing has featured in other publications including Popular Science, Fast Company, Fortune, and Self magazine, and she loves covering science and climate-related issues.