The daily business briefing: July 19, 2021

Zoom reaches $14.7 billion deal to acquire Five9, OPEC and Russia agree to increase oil production, and more

Zoom logo.
(Image credit: MARTIN BUREAU/AFP via Getty Images)

1. Zoom to acquire Five9 in $14.7 billion deal

Zoom Video Communications said Sunday it had reached a $14.7 billion all-stock deal to acquire Five9 Inc., a cloud-based customer-service software provider. Zoom has seen explosive growth during the pandemic as people used it to meet online for work, education, and socializing. The acquisition is the video conferencing company's biggest ever, following the purchases of several office collaboration products, a cloud phone system, and an all-in-one home communications appliance in the past year. The latest acquisition will help Zoom expand its services to businesses and tap into the $24 billion contact-center market. The centers provide agents to answer questions from customers and have become increasingly popular among companies during the pandemic.

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Harold Maass, The Week US

Harold Maass is a contributing editor at The Week. He has been writing for The Week since the 2001 debut of the U.S. print edition and served as editor of TheWeek.com when it launched in 2008. Harold started his career as a newspaper reporter in South Florida and Haiti. He has previously worked for a variety of news outlets, including The Miami Herald, ABC News and Fox News, and for several years wrote a daily roundup of financial news for The Week and Yahoo Finance.