How to solve technical issues

Problems logging in to TheWeek.com

If you've forgotten your password, click "Don't remember your password" on the sign-in screen. This will trigger a password reset email. Once you've set a new password, you can log in with that.

If you don't receive a password reset email (and it hasn't gone to your spam folder), could you have created your account using a different email address?

If you believe you should be eligible for a free trial, click here for more information.

If this process doesn't resolve the problem, please contact customer services using the email address or phone number below.

Problems logging in to The Week app

Once you have downloaded The Week app from Apple's App Store or Google's Play Store, you can log in using your account number (note, the password you created to log in to the website will not work in the app).

See the section below for information on where to find your customer number. If you are still not able to find it, please contact customer services using the details below.

How to locate your account number

This section was created to help US edition customers find their account number, for UK edition customers please visit this page. 

Mailing label

Printed on the address label used to send your magazine. It is the 10-digit number after the first three letters. So, for example, if you see #TWE0012343567/#1 on your address label, your account number is 0012343567. 

Mail Packaging

All of our mail packages include a scanline usually placed below the subscriber address. Your account number can be found after the letters "TWE" and an additional "0". See the example below, your account number would be the bolded section below. 

TWE00013342042320505091922091620000000000DDD08

In this example, your account number would be: 0013342042.

Order Confirmation Email

Your account number can be found on the top right corner of the email or in the grey box next to the YOUR ACCOUNT NUMBER text.

Why am I asked to log in to TheWeek.com more than once?

For security reasons, you will need to log in on each phone, tablet, browser or laptop separately, and after 100 days you will need to log in again. If you are being prompted to log in repeatedly on the same device within a shorter period of time, please report this to contact@magazinesdirect.com and we will investigate.

How can I contact customer services?

For US-based subscribers: If you cannot find what you are looking for on service.theweek.com you can email theweek@cdsfulfillment.com or call 1-877-245-8151 (lines open Monday-Friday, 6am-8.30pm, and Saturday, 7am-5pm EST).

For UK-based subscribers: If you cannot find what you are looking for on mymagazine.co.uk, you can email subscriptions@theweek.co.uk or call customer services on 0330 333 9494 (lines open Monday-Friday, 8.30am-7pm, and Saturday, 10am-3pm).