What happened Almost three-quarters of emergency department workers in the UK say they encounter violence and abuse at least once a week, according to a survey of more than 2,000 of them. Some 73% of staff reported such incidents as being a regular occurrence, while 96% had faced abuse from patients or members of the public at some point. More than six in 10 had experienced discrimination, including racism, sexism or homophobia. Only 4% said they always felt safe at work.
Who said what Dr Ian Higginson, president of the Royal College of Emergency Medicine (RCEM), said workers should not have to fear being “attacked, intimidated or abused”. He blamed overcrowding, staff shortages, lengthy waiting times and patients being treated in hospital corridors for the worsening dynamic.
In January, The Guardian obtained data that, it said, “revealed that more than 295,000 incidents of physical violence and aggression by patients against staff had been recorded by 212 NHS trusts in England between 2022 and 2025”.
What next? The RCEM is calling for faster action to tackle hospital overcrowding and waiting times. The government said new NHS standards required employers to take steps to prevent violence and protect staff. Meanwhile, the survey also found that 40% of the respondents had experienced burnout, raising concerns about further pressure on an already stretched workforce.
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