GOOD DAY FOR: Better customer service, after angry Chinese air passengers smashed computers and desks at the Kunming airport following the cancellation of their flight. More than 170 passengers were stranded, then ignored by China Southern Airline or directed to a hotel that turned them away. Chinese authorities blamed the scuffle on an “inappropriate working attitude” among China Southern staff. (Reuters)

BAD DAY FOR: Gentle play, after popular online Scrabble knockoff Scrabulous was barred for U.S. Facebook users, under legal pressure from Scrabble maker Hasbro. Cyber attackers shut down the official Facebook version of Scrabble, too. (The New York Times) In another game battle, Nintendo’s Wii took the lead in the three-way videogame console war against Sony’s PlayStation 3 and Microsoft’s Xbox. (Reuters)