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1. UNITED CONTINENTAL CEO SAYS THE AIRLINE IS FINALLY SHAPING UP

Last year was "awful" for United Continental, CEO Jeff Smisek told the Wall Street Journal, as the company struggled to work out kinks that followed the high-profile merger between United and Continental in 2010. Smisek cited lost profits, delayed flights, reservations snafus, and angry customers. However, Smisek claimed that the company's fortunes are turning around: Complaints are down, on-time performance is up, and the company is cutting costs on everything from luggage-handling to complimentary nuts. [The Wall Street Journal]

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Carmel Lobello is the business editor at TheWeek.com. Previously, she was an editor at DeathandTaxesMag.com.