London

Fiasco at Heathrow: Thousands of passengers lost their luggage and hundreds of flights had to be canceled this week, following the long-awaited opening of Heathrow Airport’s Terminal 5. The $8.6 billion British Airways terminal, the largest free-standing structure in Europe, was supposed to eliminate long lines and delays, thanks to its spacious interior and computerized baggage checking. But its first week was a catastrophe. Staffers had nowhere to park, so hundreds showed up late to work, creating backups in ticketing and baggage checking. Nearly 30,000 bags were misplaced, and many flights took off with no checked luggage on board. Officials insist they are working out the kinks, but the worst may be yet to come. So far, only British Airways’ short flights have been routed through T5. Its jumbo jets will start using the terminal in a few weeks.

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