Pilot hand-delivers to passenger engagement ring she lost at the airport

A diamond ring. — (Image credit: iStock)

How's this for some customer service? After a United Airlines gate agent discovered a passenger's missing wedding/engagement ring, she gave the ring to a pilot, who personally dropped it off at the passenger's home in San Francisco.

Brit Morin tweeted that her ring disappeared somewhere between New York City and Jackson Hole, Wyoming, last week. After a gate agent discovered it, the agent put the ring away in a safe, then gave it to the pilot for a very special delivery. The captain dropped the ring off on Monday along with a note, which read: "I take pride in getting passengers from Point A to Point B safely and on time. Today, I'm happy to be part of a team focused on making just one individual happy (you!)." Morin tweeted that she now has "a newfound faith in humanity and airlines. Thanks United."

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Catherine Garcia has worked as a senior writer at The Week since 2014. Her writing and reporting have appeared in Entertainment Weekly, The New York Times, Wirecutter, NBC News and "The Book of Jezebel," among others. She's a graduate of the University of Redlands and the Columbia University Graduate School of Journalism.