President Trump's Victims of Immigration Crime Engagement (VOICE) program is a call center run by Immigrations and Customs Enforcement (ICE). In theory, it serves a single purpose: If you or a loved one have been affected by a crime committed by someone who was in the U.S. illegally, you can call the hotline for an update on their immigration status.
In practice, as revealed in the agency's first quarterly report, published nearly five quarters after the hotline's creation, people are mostly calling VOICE for other reasons. Of about 4,600 calls accepted by VOICE between April 26 and September 30, 2017, more than 2,500 were "commentary or unrelated" topics, like UFO sightings, alleged vegetable garden thefts by alleged illegal immigrants, and at least one request for a Trump hotel reservation.
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