Trump's immigration crime hotline is the debacle critics feared it would be


When President Trump announced a new Victims of Immigration Crime Engagement (VOICE) office and hotline in last year's joint address to Congress, he said he would be "providing a voice to those who have been ignored by our media and silenced by special interests." Almost a year later, VOICE, run by Immigrations and Customs Enforcement (ICE), has improperly released private and legally protected information about people who call into the hotline and the people they are calling about, potentially undermining the trust of crime victims. Callers are additionally improperly treating the hotline as a crime tip line, The Arizona Republic reports.
Last year, ICE posted summaries of call logs on its website that included names, addresses, and phone numbers of crime victims and immigrants accused of being in the U.S. illegally or crimes, plus identification numbers and employers of the immigrants. The Arizona Republic said that for its part, it filed a Freedom of Information Act request for "any and all criminal activity" called in to the VOICE line in July, received a spreadsheet with 643 callers on Sept. 8, then got a "clawback response" letter on Oct. 4 saying the September release inadvertently contained "personally identifiable information of third parties, law enforcement sensitive information, and potentially deliberative information."
The Republic illustrated the problems with the case of Elena Maria Lopez, who called the VOICE hotline to improperly report that her Dutch ex-husband had married her for a green card and then threatened her; was told that there was nothing VOICE could do; then received a call informing her that the information she had provided in confidence was released to the newspaper. "The same agency that claimed it had to protect my ex-husband's rights just destroyed my privacy and my safety," Lopez told the Republic. David Bier, an immigration analyst at the Cato Institute, called this a predictably "serious problem" that has undermined trust in the government on immigration issues.
Subscribe to The Week
Escape your echo chamber. Get the facts behind the news, plus analysis from multiple perspectives.

Sign up for The Week's Free Newsletters
From our morning news briefing to a weekly Good News Newsletter, get the best of The Week delivered directly to your inbox.
From our morning news briefing to a weekly Good News Newsletter, get the best of The Week delivered directly to your inbox.
A free daily email with the biggest news stories of the day – and the best features from TheWeek.com
Peter has worked as a news and culture writer and editor at The Week since the site's launch in 2008. He covers politics, world affairs, religion and cultural currents. His journalism career began as a copy editor at a financial newswire and has included editorial positions at The New York Times Magazine, Facts on File, and Oregon State University.
-
Weinstein convicted of sex crime in retrial
Speed Read The New York jury delivered a mixed and partial verdict at the disgraced Hollywood producer's retrial
-
'King of the Hill' actor shot dead outside home
speed read Jonathan Joss was fatally shot by a neighbor who was 'yelling violent homophobic slurs,' says his husband
-
DOJ, Boulder police outline attacker's confession
speed read Mohamed Sabry Soliman planned the attack for a year and 'wanted them all to die'
-
Assailant burns Jewish pedestrians in Boulder
speed read Eight people from the Jewish group were hospitalized after a man threw Molotov cocktails in a 'targeted act of violence'
-
Driver rams van into crowd at Liverpool FC parade
speed read 27 people were hospitalized following the attack
-
2 Israel Embassy staff shot dead at DC Jewish museum
speed read The suspected gunman chanted 'free, free Palestine'
-
Bombing of fertility clinic blamed on 'antinatalist'
speed read A car bombing injured four people and damaged a fertility clinic and nearby buildings in Palm Springs, California
-
Suspect charged after 11 die in Vancouver car attack
Speed Read Kai-Ji Adam Lo drove an SUV into a crowd at the Lapu Lapu Day festival