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backlogs

The IRS is apparently having a major problem with broken printers

As the IRS deals with a significant backlog, a new report suggests one factor is ... printers that don't work?

That's according to a report from the Treasury Inspector General for Tax Administration, which said the Internal Revenue Service is having difficulty processing tax returns in part thanks to issues with broken printers and copiers, Politico reported on Friday.

During on-site walkthroughs of IRS offices, a "major concern that surfaced" was "the lack of working printers and copiers," with management estimating that as of the end of March, 42 percent of printers for workers involved with processing returns weren't usable, the report said.

IRS employees said "the only reason they could not use many of these devices is because they are out of ink or because the waste cartridge container is full," per the report. Evidently, the IRS' contract for the printers ended in September 2020, and while the agency subsequently entered into a new contract, employees said the "new contractor may not have been coming into the sites to replace the old printers due to COVID-19 concerns."

The IRS back in March delayed this year's tax filing about a month, which would give taxpayers more time to figure out what they owe in light of Congress' COVID-19 relief bill. But another issue, as the The Washington Post reported, was that the agency has been grappling with a "mounting backlog" of tax returns that need to be processed. According to the new inspector general report, "more than 8.3 million individual tax returns and transactions remained to be processed" as of the end of 2020 — and while the agency has also had other problems including staffing issues, a lack of functioning printers and copiers has contributed "to the inability to reduce backlogs."