The so-called annoyance economy refers to the web of spam calls, customer service chatbots and impossible-to-cancel subscriptions, among other aggravations, that Americans have to navigate in their regular financial lives, whether it’s to rebook a canceled flight or stop paying for a service they are no longer using. All these small tasks, and the time and headaches they can involve, add up to a real financial cost.
What’s the annoyance economy? It includes the “everyday interactions that should be simple but often turn into fraught ordeals,” said a report from Neale Mahoney, a Stanford economist, and Chad Maisel, a policy fellow at Groundwork Collaborative, per The New York Times. Common examples include customer service calls, spam calls and texts, wait times, junk fees and health insurance paperwork.
Take this relatable scenario: “You call your insurance company about a nixed claim, get routed through a phone tree, wait 40 minutes, explain your problem to a chatbot that can’t help, then start over with a human agent who asks for the same information. By the time you hang up, you have burned an hour on what should have been a two-minute fix, and you might have to call again,” said Investopedia.
The “accumulated cost” of the annoyance economy “adds up to $165 billion a year in lost time and wasted money for American families,” said the report. Some of its costs are a little less quantifiable, such as “delaying needed medical care because of overwhelming paperwork,” said The New Republic.
Is it possible to avoid falling victim to it? There are steps you can take to mitigate the impact. For one, pay attention to junk fees, which are often designed to slip by unnoticed. When a “charge doesn’t match an advertised price, contest it” by filing a complaint with the FTC, said Investopedia. Also, know your rights when canceling, as “several states now require businesses to make canceling as easy as signing up.” Finally, be proactive about blocking spam. Cut down on fielding pesky calls by exploring options to stop them, like registering your number at DoNotCall.gov.
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