India has long been a hub for outsourced IT support. And with the arrival of AI, a growing number of women workers are being pulled into a job with significant risks to their welfare.
As tech companies move to reap the benefits of using remote workers or employing people at a lower cost in smaller towns and rural areas, an increasing number of women are finding work as data annotators, said the BBC. They help “fine-tune” the behavior of AI models by labelling content as “helpful” and “natural-sounding” or flagging it as “wrong, rambling, robotic or offensive,” said Business Insider. Much of the content they must view is violent, abusive and disturbing.
Women “form half or more of this workforce,” said The Guardian. Annotator roles are “promoted aggressively online,” promising “easy” or “zero-investment” job opportunities that are flexible and require minimal skills or training. In reality, annotators are exposed to about 800 videos a day, many containing pornography, sexual assault, child abuse and graphic violence.
The world “sees cleaner feeds” as a result but remains largely blind to the women who must absorb the “trauma” so that the machines can learn what to block, said India Today. They are exposed to the internet’s “darkest material.”
Such exposure can lead to disrupted sleep patterns, distorted social relationships and a protective “emotional numbness” that’s “rarely acknowledged,” said the outlet. There’s “limited mental health support” for the workers, even though “images linger long after shifts end.” Often working remotely while balancing other aspects of life, these women are left “unseen, unheard and exhausted.” |