The IRS's phone service in 2021 was 'the worst it has ever been,' watchdog says

IRS building.
(Image credit: Chip Somodevilla/Getty Images)

The Internal Revenue Service is "in crisis," a new government watchdog report alleges, and American taxpayers are paying the ever-frustrating price.

And thanks to the COVID-19 pandemic, years of budget cuts, a declining workforce, and a slew of new responsibilities, the IRS even managed to make 2021 "the most challenging year ever for taxpayers," said the National Taxpayer Advocate in the report, pieces of which were highlighted by The Washington Post.

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