Facebook moderators describe devastating impact of work
Job has traumatised contractors and left them with psychological scars
Moderating content on Facebook leaves psychological scars, say current and former moderators in harrowing testimonies published yesterday.
Despite efforts to improve conditions for the company’s thousands of contractors, the whistle-blowers tell The Guardian that some workers become “addicted” to graphic content and take to collecting extreme examples for their personal use.
Some were pushed towards the far right due to the sheer volume of hate speech and fake news they read every day.
Subscribe to The Week
Escape your echo chamber. Get the facts behind the news, plus analysis from multiple perspectives.
Sign up for The Week's Free Newsletters
From our morning news briefing to a weekly Good News Newsletter, get the best of The Week delivered directly to your inbox.
From our morning news briefing to a weekly Good News Newsletter, get the best of The Week delivered directly to your inbox.
Weeks after The Irish Times reported that moderators are to take Facebook to court for “psychological trauma,” The Guardian says that contractors are “ground down by the volume of the work, numbed by the graphic violence, nudity and bullying”.
It revealed that workers have to view such content for eight hours a day, working nights and weekends, for “practically minimum pay”.
Initially, workers had been required to moderate 1,000 pieces of content each day – more than one every 30 seconds over an eight-hour shift.
After a report earlier this year in the technology site The Verge, the cap was reduced to between 400 and 500 tickets each day. But this cap still forces workers to read a ticket each minute.
The most distressing part of the role involved checking private conversations between adults and minors that had been flagged by algorithms as potential examples of sexual exploitation.
A moderator said the dialogues were “violating and creepy”. He added: “You understand something more about this sort of dystopic society we are building every day.
“We have rich white men from Europe, from the US, writing to children from the Philippines… they try to get sexual photos in exchange for $10 or $20.”
A worker speaking in The Verge article said that a former moderator “now sleeps with a gun at his side” after he was traumatised by footage of a stabbing.
A similar testimony appeared in The Guardian’s article. A moderator said he found a colleague “checking online, looking to purchase a Taser, because he started to feel scared about others. He confessed he was really concerned about walking through the streets at night, for example, or being surrounded by foreign people.”
Another moderator said that though it is “important” to create a team to protect users from “abusers, hate speech, racial prejudice” he wanted to “open a debate about this job”.
He added: “We need to share our stories, because people don’t know anything about us, about our job, about what we do to earn a living.”
In a statement, Facebook said: “Content moderators do vital work to keep our community safe, and we take our responsibility to ensure their wellbeing incredibly seriously. We work closely with our partners to ensure they provide the support people need, including training, psychological support and technology to limit their exposure to graphic content.
“Content moderation is a new and challenging industry, so we are always learning and looking to improve how it is managed. We take any reports that our high standards are not being met seriously and are working with our partner to look into these concerns.”
Sign up for Today's Best Articles in your inbox
A free daily email with the biggest news stories of the day – and the best features from TheWeek.com
-
US election: who the billionaires are backing
The Explainer More have endorsed Kamala Harris than Donald Trump, but among the 'ultra-rich' the split is more even
By Harriet Marsden, The Week UK Published
-
'United States of Anxiety'
Today's Newspapers A roundup of the headlines from the US front pages
By The Week Staff Published
-
Langdale Chase Hotel: a cosy nook in the Lake District
The Week Recommends This Victorian villa has breathtaking views and expansive gardens
By Natasha Langan Published
-
Is Mark Zuckerberg out of ideas?
Speed Read The subscription service Meta Verified sounds awfully familiar
By Theara Coleman Published
-
How Amazon’s first UK strike could be a sign of things to come
feature Big Tech is facing increasing pressure from unions as cost-of-living crisis fuels nationwide unrest
By The Week Staff Published
-
Meta: Zuckerberg's grand bet goes badly wrong
feature
By The Week Staff Published
-
Leaning out: The most powerful woman in tech moves on
feature
By The Week Staff Published
-
Sheryl Sandberg’s mixed legacy
Why Everyone’s Talking About The most important woman in tech is leaving Meta. Will she be missed?
By The Week Staff Published
-
Labour shortages: the ‘most urgent problem’ facing the UK economy right now
Speed Read Britain is currently in the grip of an ‘employment crisis’
By The Week Staff Published
-
Will the energy war hurt Europe more than Russia?
Speed Read European Commission proposes a total ban on Russian oil
By The Week Staff Published
-
Will Elon Musk manage to take over Twitter?
Speed Read The world’s richest man has launched a hostile takeover bid worth $43bn
By The Week Staff Last updated