Councils use algorithms to decide welfare claims

Fears that technology is leaving vulnerable people at whim of unreliable automated systems

A person sits with a laptop computer
(Image credit: Sean Gallup/Getty Images)

One-third of UK councils are using computer algorithms to make crucial decisions about benefit claims and other welfare matters, despite knowing some of the systems are unreliable.

An investigation by The Guardian found that 140 councils out of 408 have invested in software contracts with private companies.

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