United Airlines
2017 has been quite the annus horribilis for United. Most controversially, video footage emerged in April of airline officials forcibly removing 69-year-old doctor Dao from a flight departing from Chicago. Dao had refused to give up his seat voluntarily and had his nose broken and lost two front teeth in the incident. United boss Oscar Munoz apologised for the “truly horrific event” after initially defending staff, and the airline changed its policy on booking its flight crews onto planes to avoid similar incidents in the future. Dao reached a settlement for an undisclosed sum with the airline in April. In the wake of the controversy, it is easy to forget another fiasco that blighted the airline in March, when staff in Denver blocked two young girls from boarding a flight because they were wearing leggings.
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