Many airline Web sites now update travelers on itinerary changes via e-mail or text message. Do these services work?
Delta.com provides the best updates of any airline site, providing “day-before reminders and frequent updates during the flight.”
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Southwest.com and Northwest.com both have serious problems. The former provided updates slowly and withheld important gate information. The latter was sometimes actually wrong, though apparently a better service exists for frequent fliers.
Flightstats.com, an independent site, actually provides updates that are more frequent and accurate than many airlines’ own sites. Source: The Wall Street Journal
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