If you're a credit card user, you may have noticed the coming sea change: More and more U.S. credit card providers have been pushing out new cards with embedded electronic chips, and retailers have been rolling out new machines to accept them. It's all been to get ahead of a law change that hit in October, making retailers liable for fraud losses if they don't have the technology to accept chip cards.
Needless to say, this has caused some tension between credit card suppliers and the businesses that rely on their services. And their spat is revealing a weird economic netherworld largely invisible to most credit card users, and one that turns how we think normal markets function on its head.
Some of the tension is pretty straightforward: Getting new cashier stations and other technologies that can read the chips is costly, sometimes in the tens of thousands of dollars. That's a one-time cost that's a big hit to the bottom lines of retailers, shops, restaurants, and all the other businesses that rely on credit cards.
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Another point of contention — and this is where it starts getting weird — is that the credit card companies pushed the signature method in the first place. The PIN number system, an added layer of fraud protection in the new chip cards, has long been a feature of debit cards, which the credit card companies introduced in the 1980s. But because credit card companies charged businesses higher fees for signatures, Visa essentially forced everyone onto the signature system. It happened like this: Higher fees charged for signature-based transactions meant higher profits for the banks that issue cards, which in turn meant the banks had an incentive to go with signature system, which meant they issued more signature cards, which meant more businesses felt they had to go with the signature system or they'd lose customers. A ratchet effect set in that drove us towards the signature-based system.
This really gets to the heart of the dispute between businesses and retailers on one side and the credit card companies on the other: Namely, how close are the biggest credit card suppliers — Visa and Mastercard — to being monopolies? Various credit card companies, groups of merchants, and other major retail chains like Wal-Mart have been suing and counter-suing each other over this exact question for decades. And in the final technical and legal senses, that's a question that can only be settled by courts and judges as they apply antitrust law.
But as a practical matter, it's "kind of hard to look at it and say they're not monopolies," Bob Sullivan, an independent journalist who specializes in the credit card industry, and who has written a book on the subject, told The Week. "Whatever town you're in, the one store that's there that doesn't take Visa or MasterCard disappears, right? Unless you're in some unique market like restaurants in New York City. So they certainly would appear to be a monopoly power."
From the standpoint of economic theory, there a few things to understand here.
The first is that credit and debit cards actually represent a four-way relationship: There are the banks that supply the credit cards, the credit card companies who actually just run the communication networks that make the cards work, the business who accept the cards to make transactions, and finally the everyday credit card users. Much like Facebook's customers are the advertisers, and not Facebook users, credit card companies' customers are the banks, and not the people who use credit cards. Which is why rising credit card fees charged to businesses are good for the banks.
This, in turn, creates a circumstance that's called the two-sided market effect. A third party (the credit card companies) is trying to make money by facilitating an exchange between two or more other parties (businesses and credit card users). And what generally happens in these instances is the third party gives one of the these two sides the transaction for free. Again, think of Facebook, giving away the service for free to most users.
Similarly, credit card users more or less get their cards for free. Sure, we pay interest rates and fees to the banks on occasion. But the businesses where we buy stuff with our cards get charged a fee for every single transaction. You give them a dollar, they only see 97 or 98 cents of it — the remainder goes to Visa or Mastercard and then on to the banks. And this can create a situation where the side of the transaction that's not getting it for free can be mercilessly squeezed: remember that once everyone has a Visa or Mastercard, businesses risk going under if they don't accept those credit card companies' terms.
Ostensibly, competition should help with this. But the costs of entry and technological deployment to new credit card companies are pretty high. So instead of the fees credit card companies charge business going down over time, which is what you'd expect from market competition, they've gone up. So businesses wind up paying credit card companies a rising fee simply for the privilege to participate in market activity at all. You can understand why they'd view this as fundamentally unjust.
One hope on the horizon that Sullivan pointed to is mobile pay apps like Samsung Pay, Apple Pay, or even something like Starbucks' app.
"Starbucks' app is far and away the largest mobile pay system. Something near 10 percent of Starbucks' transactions now occur with it," Sullivan explained. That saves Starbucks a ton of money in fees by cutting out the credit card middle man.
Of course, it's not clear yet how scalable mobile pay technology is, or whether small businesses can take advantage of it. In many ways, the problems of monopoly, two-sided markets, and transaction costs are built into the very fabric of what a credit or debit card is. That said, competition certainly couldn't hurt.
