NHS 111 inquiries to be handled by AI, leaked report suggests

Automated online service could ease pressure on health workers

NHS Nurse - WD
NHS staff are included on the list of ‘key workers’
(Image credit: Christopher Furlong/Getty Images)

Artificial intelligence (AI) robots could be dealing with a third of all patient inquiries to the NHS 111 service within a couple of years, according to a leaked report.

The report authors say “new solutions” are needed to handle the helpline’s growing number of users, which is putting “pressure” on the NHS, says The Daily Telegraph.

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