Rental car giant Hertz Global Holdings announced Monday it had agreed to pay $168 million to settle claims that it falsely reported its customers for theft after they didn't return their vehicles on time.
In a statement, Hertz said it would settle 364 outstanding claims related to the alleged erroneous theft reports, or about 95 percent.
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Bloomberg reported that many of these customers were detained by police — often at gunpoint — and ended up spending time in jail.
"As I have said since joining Hertz earlier this year, my intention is to lead a company that puts the customer first. In resolving these claims, we are holding ourselves to that objective," Hertz CEO Stephen Scherr said in the statement. "While we will not always be perfect, the professionals at Hertz will continue to work every day to provide best-in-class service."
Scherr said earlier this year that the false reports were based on a glitch in the company's system, according to The Associated Press, and that Hertz was working to identify and fix it.
The company has said that it normally investigates overdue cars for about 63 days before involving law enforcement.
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