The VA plans a series of reforms, could fire 1,000 employees


On Monday, the U.S. Department of Veterans Affairs said it will make changes in the agency in order to improve customer service following the health-care scandal that hit earlier this year.
Veterans Affairs Secretary Robert McDonald said a new position, chief customer service officer, will be created, with that person overseeing a program that will streamline the VA's regional centers in a single network, the Los Angeles Times reports. The VA will also sponsor councils across the country to assist veterans with getting access to private and public resources.
The reforms come in the wake of the agency's scandal involving delayed health care and false appointment data. During a 60 Minutes episode that aired Sunday, McDonald said that 35 staffers who "violated our values" will be fired, and 1,000 more, many already on administrative leave, could also lose their jobs.
Subscribe to The Week
Escape your echo chamber. Get the facts behind the news, plus analysis from multiple perspectives.

Sign up for The Week's Free Newsletters
From our morning news briefing to a weekly Good News Newsletter, get the best of The Week delivered directly to your inbox.
From our morning news briefing to a weekly Good News Newsletter, get the best of The Week delivered directly to your inbox.
Sign up for Today's Best Articles in your inbox
A free daily email with the biggest news stories of the day – and the best features from TheWeek.com
Catherine Garcia has worked as a senior writer at The Week since 2014. Her writing and reporting have appeared in Entertainment Weekly, The New York Times, Wirecutter, NBC News and "The Book of Jezebel," among others. She's a graduate of the University of Redlands and the Columbia University Graduate School of Journalism.
-
Today's political cartoons - May 10, 2025
Cartoons Saturday's cartoons - artificial intelligence, cryptocurrency, and more
-
5 streetwise cartoons about defunding PBS
Cartoons Artists take on immigrant puppets, defense spending, and more
-
Dark chocolate macadamia cookies recipe
The Week Recommends These one-bowl cookies will melt in your mouth
-
Nobody seems surprised Wagner's Prigozhin died under suspicious circumstances
Speed Read
-
Western mountain climbers allegedly left Pakistani porter to die on K2
Speed Read
-
'Circular saw blades' divide controversial Rio Grande buoys installed by Texas governor
Speed Read
-
Los Angeles city workers stage 1-day walkout over labor conditions
Speed Read
-
Mega Millions jackpot climbs to an estimated $1.55 billion
Speed Read
-
Bangladesh dealing with worst dengue fever outbreak on record
Speed Read
-
Glacial outburst flooding in Juneau destroys homes
Speed Read
-
Scotland seeking 'monster hunters' to search for fabled Loch Ness creature
Speed Read