On Monday, the U.S. Department of Veterans Affairs said it will make changes in the agency in order to improve customer service following the health-care scandal that hit earlier this year.
Veterans Affairs Secretary Robert McDonald said a new position, chief customer service officer, will be created, with that person overseeing a program that will streamline the VA's regional centers in a single network, the Los Angeles Times reports. The VA will also sponsor councils across the country to assist veterans with getting access to private and public resources.
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