The VA plans a series of reforms, could fire 1,000 employees

The VA plans a series of reforms, could fire 1,000 employees
(Image credit: Win McNamee/Getty Images)

On Monday, the U.S. Department of Veterans Affairs said it will make changes in the agency in order to improve customer service following the health-care scandal that hit earlier this year.

Veterans Affairs Secretary Robert McDonald said a new position, chief customer service officer, will be created, with that person overseeing a program that will streamline the VA's regional centers in a single network, the Los Angeles Times reports. The VA will also sponsor councils across the country to assist veterans with getting access to private and public resources.

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Catherine Garcia, The Week US

Catherine Garcia is night editor for TheWeek.com. Her writing and reporting has appeared in Entertainment Weekly and EW.com, The New York Times, The Book of Jezebel, and other publications. A Southern California native, Catherine is a graduate of the University of Redlands and the Columbia University Graduate School of Journalism.