Here's why so many retailers still aren't ready to accept chip credit cards


New chip-enabled credit cards are supposed to be safer to use than the old kind that have to be swiped, but several big retailers across the United States have been slow to adopt this new standard.
Edgar Dworsky of ConsumerWorld.org decided to survey 48 national and regional chains to see if they had payment terminals that accepted smart cards; he told NBC News that while most had terminals with chip card slots, they didn't work, and just 10 chains — Best Buy, Home Depot, Lowe's, Macy's, Old Navy, Rite Aid, Sam's Club, Target, Walgreens, and Walmart — have enabled the chip card function. Although not required by law, retailers were urged to start accepting chip cards by Oct. 1; CVS told NBC News they'll be ready by the end of 2016, and a Bed Bath & Beyond spokesperson said the company will have the terminals up in the beginning of next year with protections "that go above and beyond the chip-and-sign process."
Why have these retailers been so slow to embrace the new card readers? They're expensive to install, experts say, and employees have to be trained. New software has to be integrated, and the payment system needs to be certified. The National Retail Federation's Mallory Duncan says it takes an average of 19 months to get the new system up and ready to go, and many retailers decided to wait until after the holiday season to make the switch. "Most sane individuals are not going to be ripping out terminals, installing new ones, and testing them out at the busiest time of the year," she said.
Subscribe to The Week
Escape your echo chamber. Get the facts behind the news, plus analysis from multiple perspectives.

Sign up for The Week's Free Newsletters
From our morning news briefing to a weekly Good News Newsletter, get the best of The Week delivered directly to your inbox.
From our morning news briefing to a weekly Good News Newsletter, get the best of The Week delivered directly to your inbox.
Sign up for Today's Best Articles in your inbox
A free daily email with the biggest news stories of the day – and the best features from TheWeek.com
Catherine Garcia has worked as a senior writer at The Week since 2014. Her writing and reporting have appeared in Entertainment Weekly, The New York Times, Wirecutter, NBC News and "The Book of Jezebel," among others. She's a graduate of the University of Redlands and the Columbia University Graduate School of Journalism.
-
6 elegant Queen Anne Victorian homes
Feature Featuring original diamond-glass doors in New York and a registered historic landmark in Arkansas
-
Starbucks baristas strike over dress code
speed read The new uniform 'puts the burden on baristas' to buy new clothes, said a Starbucks Workers United union delegate
-
US overdose deaths plunged 27% last year
speed read Drug overdose still 'remains the leading cause of death for Americans aged 18-44,' said the CDC
-
Starbucks baristas strike over dress code
speed read The new uniform 'puts the burden on baristas' to buy new clothes, said a Starbucks Workers United union delegate
-
Warren Buffet announces surprise retirement
speed read At the annual meeting of Berkshire Hathaway, the billionaire investor named Vice Chairman Greg Abel his replacement
-
Trump calls Amazon's Bezos over tariff display
Speed Read The president was not happy with reports that Amazon would list the added cost from tariffs alongside product prices
-
Markets notch worst quarter in years as new tariffs loom
Speed Read The S&P 500 is on track for its worst month since 2022 as investors brace for Trump's tariffs
-
Tesla Cybertrucks recalled over dislodging panels
Speed Read Almost every Cybertruck in the US has been recalled over a stainless steel panel that could fall off
-
Crafting emporium Joann is going out of business
Speed Read The 82-year-old fabric and crafts store will be closing all 800 of its stores
-
Trump's China tariffs start after Canada, Mexico pauses
Speed Read The president paused his tariffs on America's closest neighbors after speaking to their leaders, but his import tax on Chinese goods has taken effect
-
Chinese AI chatbot's rise slams US tech stocks
Speed Read The sudden popularity of a new AI chatbot from Chinese startup DeepSeek has sent U.S. tech stocks tumbling