Couple claims dog-walking app tried to cover up their dog's death
The dog-walking app Wag has been accused of trying to silence a couple whose dog died while under the care of a Wag dog walker, CBS News reports.
Dog owners Sara and Nick Moore lost their dog, Winnie, in December after hiring a walker from the app last-minute. Sara Moore later received a call from a Wag representative informing her that Winnie had died after being struck by a car, per CBS News.
The Moores say the representative told them Wag would cover any expenses incurred by the dog's death and open an investigation — but the latter promise never came to fruition, the Moores say.
Subscribe to The Week
Escape your echo chamber. Get the facts behind the news, plus analysis from multiple perspectives.
Sign up for The Week's Free Newsletters
From our morning news briefing to a weekly Good News Newsletter, get the best of The Week delivered directly to your inbox.
From our morning news briefing to a weekly Good News Newsletter, get the best of The Week delivered directly to your inbox.
After sending Wag their receipts for Winnie's cremation, the Moores received a settlement and nondisclosure agreement. This included a 'Wag Trust and Safety Guarantee' stating that in exchange for reimbursement, the Moores would need to sign an agreement promising not to say anything orally or in writing about the incident.
The couple refused to sign and has since declined offers from Wag to provide compensation.
"We responded that it was never about the money, that our grievance was due to their lack of compassion, and respectfully declined again," said Nick Moore. A Wag spokesperson told CBS News that the company is "deeply saddened about what happened to Winnie" and that her death was an "unusual accident" under investigation. "We're addressing concerns about our response procedures, and we're changing our policy for paying claims to reflect a higher level of sensitivity to each situation," said the spokesperson.
Sign up for Today's Best Articles in your inbox
A free daily email with the biggest news stories of the day – and the best features from TheWeek.com
Marianne is The Week’s Social Media Editor. She is a native Tennessean and recent graduate of Ohio University, where she studied journalism and political science. Marianne has previously written for The Daily Beast, The Crime Report, and The Moroccan Times.
-
Geoff Capes obituary: shot-putter who became the World’s Strongest Man
In the Spotlight The 'mighty figure' was a two-time Commonwealth Champion and world-record holder
By The Week UK Published
-
Israel attacks Iran: a 'limited' retaliation
Talking Point Iran's humiliated leaders must decide how to respond to Netanyahu's measured strike
By The Week UK Published
-
Crossword: November 2, 2024
The Week's daily crossword puzzle
By The Week Staff Published
-
Nobody seems surprised Wagner's Prigozhin died under suspicious circumstances
Speed Read
By Peter Weber Published
-
Western mountain climbers allegedly left Pakistani porter to die on K2
Speed Read
By Justin Klawans Published
-
'Circular saw blades' divide controversial Rio Grande buoys installed by Texas governor
Speed Read
By Peter Weber Published
-
Los Angeles city workers stage 1-day walkout over labor conditions
Speed Read
By Justin Klawans Published
-
Mega Millions jackpot climbs to an estimated $1.55 billion
Speed Read
By Catherine Garcia Published
-
Bangladesh dealing with worst dengue fever outbreak on record
Speed Read
By Catherine Garcia Published
-
Glacial outburst flooding in Juneau destroys homes
Speed Read
By Catherine Garcia Published
-
Scotland seeking 'monster hunters' to search for fabled Loch Ness creature
Speed Read
By Justin Klawans Published