How to solve technical issues

Problems logging in to TheWeek.com

If you've forgotten your password, click "Don't remember your password" on the sign-in screen. This will trigger a password reset email. Once you've set a new password, you can log in with that.

If you don't receive a password reset email (and it hasn't gone to your spam folder), could you have created your account using a different email address?

If you believe you should be eligible for a free trial, click here for more information.

If this process doesn't resolve the problem, please contact customer services using the email address or phone number below.

Problems logging in to The Week app

Once you have downloaded The Week app from Apple's App Store or Google's Play Store,  you can log in using your subscription number (note, the password you created to log in to the website will not work in the app).

You can find your subscription number in the confirmation email we send you when you take out a subscription. If you no longer have it, please contact customer services using the details below.

How to locate your subscriber number

This section was created to help UK edition customers find their subscriber number. For US edition customers, please visit this page.

Here are a few examples of letters where you can find your 8 digit account number.

Order confirmation letter

You can find your 8 digit subscription number in all the letters you receive from us. The section highlighted in yellow is where you’ll find your subscription number. 

Renewal letter

You can find your 8 digit subscription number in the area highlighted in yellow. 

Confirmation email

You may have found a number that begins with the letter ‘E’ and is followed by 6 numbers. An example would be E100000. Please note this is not your subscriber number and you won’t be able to use it to link your subscription to your account on TheWeek.com.  

Please contact customer service (find details below) to get help finding your subscriber number. 

Why am I asked to log in to TheWeek.com more than once?

For security reasons, you will need to log in on each phone, tablet, browser or laptop separately, and after 100 days you will need to log in again. If you are being prompted to log in repeatedly on the same device within a shorter period of time, please report this to contact@magazinesdirect.com and we will investigate.

How can I contact customer services?

If you cannot find what you are looking for on mymagazine.co.uk, you can email subscriptions@theweek.co.uk or call customer services on 0330 333 9494 (lines open Monday-Friday, 8.30am-7pm, and Saturday, 10am-3pm).