HMRC giving taxpayers 'worst of both worlds', say MPs

Highly critical report slams taxman for only answering around half of taxpayers' calls

wd-hmrc.jpg

HMRC is "still failing UK taxpayers" with incredibly poor customer service standards that are hindering effective tax collection, according to a damning report by the Public Accounts Committee.

Subscribe to The Week

Escape your echo chamber. Get the facts behind the news, plus analysis from multiple perspectives.

SUBSCRIBE & SAVE
https://cdn.mos.cms.futurecdn.net/flexiimages/jacafc5zvs1692883516.jpg

Sign up for The Week's Free Newsletters

From our morning news briefing to a weekly Good News Newsletter, get the best of The Week delivered directly to your inbox.

From our morning news briefing to a weekly Good News Newsletter, get the best of The Week delivered directly to your inbox.

Sign up
Explore More