The Deliveroo revolution

Online food delivery platforms such as Deliveroo and Uber Eats have changed the way millions eat. But at what cost?

Deliveroo

Where did Deliveroo come from?

It was co-founded in Chelsea in 2013 by Will Shu, a US investment banker who had been sent by Morgan Stanley from New York to London, and was amazed by how few takeaway options there were in the city. The takeaway market – once dominated by pizza chains and local Chinese and Indian restaurants – had already started to change, owing to the internet and the launch of the iPhone in 2007. Just Eat, a website that passed orders from customers to restaurants, had opened here in 2006. But Deliveroo didn’t just process the orders, it also organised delivery, using its own couriers. It began with a handful of riders who based themselves in a Starbucks branch. Today it has 140,000 restaurant partners in 12 nations, served by 110,000 couriers; and annual revenues exceeding £1bn. It will soon float on the London Stock Exchange, valued at up to £8.8bn.

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