How to improve your Uber rating
Low-rating passengers due to be banned in Australia and New Zealand
Uber is planning to ban passengers from its taxi service in Australia and New Zealand if they receive poor feedback from drivers.
From 19 September, those who have a four-star rating and below will not be able to use the service for six months.
The company said the “vast majority” of passengers had a rating of at least 4.5 stars so the move should only affect “a few thousand” people. The aim is to improve passenger behaviour, it said.
Subscribe to The Week
Escape your echo chamber. Get the facts behind the news, plus analysis from multiple perspectives.
Sign up for The Week's Free Newsletters
From our morning news briefing to a weekly Good News Newsletter, get the best of The Week delivered directly to your inbox.
From our morning news briefing to a weekly Good News Newsletter, get the best of The Week delivered directly to your inbox.
“The same policy was introduced in Brazil earlier this this year, Uber said, but it’s the first time the control has been rolled out in an English-speaking market,” reports the BBC.
So how can you improve your Uber rating?
Uber says drivers tend to consider three areas when scoring passengers:
- Waiting times: The company recommends being ready when the vehicle arrives at your pick-up location and ensuring that you have given the correct address.
- Courtesy: Basic manners are key. “Treat drivers and their cars the way they'd expect to be treated themselves,” says the company. That includes refraining from swearing, putting feet on the dashboard and leaving any rubbish behind.
- Safety: Uber warns against pressurising drivers to break any laws, such as packing too many people into the vehicle or failing to wear a seatbelt.
How do the ratings work?
Both passengers and drivers have a rating, out of five, with decimal points, based on anonymous reviews of individual trips. The system is in place to “make sure the most respectful riders and drivers” are using the service, says Uber. Poor ratings for drivers can lead to them being “deactivated”. But drivers also want protection against “aggressive, violent or disrespectful riders”. Ratings show up as averages, so you can’t see an individual rating for a particular trip. Therefore, passengers will need to have taken several trips before their rating shows up.
How do I find my Uber rating?
Rider ratings can be found on the app. If you touch the menu, your rating is the number displayed under your name.
Sign up for Today's Best Articles in your inbox
A free daily email with the biggest news stories of the day – and the best features from TheWeek.com
Hollie Clemence is the UK executive editor. She joined the team in 2011 and spent six years as news editor for the site, during which time the country had three general elections, a Brexit referendum, a Covid pandemic and a new generation of British royals. Before that, she was a reporter for IHS Jane’s Police Review, and travelled the country interviewing police chiefs, politicians and rank-and-file officers, occasionally from the back of a helicopter or police van. She has a master’s in magazine journalism from City University, London, and has written for publications and websites including TheTimes.co.uk and Police Oracle.
-
Why Man United finally lost patience with ten Hag
Talking Point After another loss United sacked ten Hag in hopes of success in the Champion's League
By The Week UK Published
-
Who are the markets backing in the US election?
Talking Point Speculators are piling in on the Trump trade. A Harris victory would come as a surprise
By The Week UK Published
-
Crossword: November 3, 2024
The Week's daily crossword
By The Week Staff Published
-
Has the Taliban banned women from speaking?
Today's Big Question 'Rambling' message about 'bizarre' restriction joins series of recent decrees that amount to silencing of Afghanistan's women
By Harriet Marsden, The Week UK Published
-
Cuba's energy crisis
The Explainer Already beset by a host of issues, the island nation is struggling with nationwide blackouts
By Rebekah Evans, The Week UK Published
-
Putin's fixation with shamans
Under the Radar Secretive Russian leader, said to be fascinated with occult and pagan rituals, allegedly asked for blessing over nuclear weapons
By Harriet Marsden, The Week UK Published
-
Chimpanzees are dying of human diseases
Under the radar Great apes are vulnerable to human pathogens thanks to genetic similarity, increased contact and no immunity
By Harriet Marsden, The Week UK Published
-
Deaths of Jesse Baird and Luke Davies hang over Sydney's Mardi Gras
The Explainer Police officer, the former partner of TV presenter victim, charged with two counts of murder after turning himself in
By Austin Chen, The Week UK Published
-
Quiz of The Week: 24 February - 1 March
Puzzles and Quizzes Have you been paying attention to The Week's news?
By Sorcha Bradley, The Week UK Published
-
Will mounting discontent affect Iran election?
Today's Big Question Low turnout is expected in poll seen as crucial test for Tehran's leadership
By Sorcha Bradley, The Week UK Published
-
Sweden clears final NATO hurdle with Hungary vote
Speed Read Hungary's parliament overwhelmingly approved Sweden's accession to NATO
By Peter Weber, The Week US Published